Smart Living Alarm

Home View Cameras

Click here to view the FAQs for our Smart Living Home View Cameras


Getting Started

Does my Smart Hub have to be mounted or free standing?

Either. The Smart Hub can be free standing, either vertically or horizontally on a flat surface with access to mains socket and broadband Internet router. It is also suitable for wall mounting. Using the two holes on the mounting back plate, mark the position of the holes. Drill two holes and fix with the screws and plugs provided. Hook the Smart Hub onto the plate.

What do the LED lights mean on my Smart Hub?
  • Top LED Green = Linked to the Server/Internet
  • Top LED not lit = No link to the Server/Internet
  • Middle LED Yellow = System Fault. Further details can be found in the app
  • Middle LED not lit = System OK
  • Bottom LED solid red = System Armed
  • Bottom LED flashing red = System part Armed
  • Bottom LED not lit up = System Disarmed
What app do I need to install?

Ensure that you’re connected to the Internet and download the Yale Smart Living Home App on your iPhone, or via Google Play if you’re an Android user.

How do I install my Yale Smart Home Alarm?

Please refer to the installation manual included in your purchase.

Using Your Alarm System

I have pets at home. Is it likely they trigger my alarm, if so how can I overcome this problem?

Animals will most likely trigger standard PIR’s when the alarm is set. A special range of ‘pet friendly detectors’ SR-PETPIR are now available from the Yale website. Alternatively, a magnetic door contact could be used in place of a PIR for this purpose.

Should the red light flash on my PIR?

The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the operation of a PIR, vacate the area for up to 60 seconds, and test using the ‘walk test’ facility.

I wish to part set my Yale alarm at night. What setting must I program the upstairs detectors to?

The sensors upstairs must be programmed as ‘Home Omit’, to exclude them when in the ‘Home’ arm mode. If you have already configured your alarm, you can edit the settings of each device in the ‘Edit Devices’ sub-menu of the programming mode.

I am planning on using window contacts on my child’s playroom downstairs. Can I program these to always trigger the alarm if a window(s) is opened?

Yes, Yale alarms have a ‘24 hour’ setting available to constantly trigger the alarm in the event such a detector is activated. The alarm does not have to armed for the siren to be triggered by a sensor programmed as ’24 hour’, a useful application for a ground floor.

To what height should I position my PIR’s for optimum performance?

The best height is around 2.3m above the floor, situated in the corner of the room.

What is the maximum movement detection range of a PIR?

The PIR’s will respond to movement of up to 15 metres away.

How is the external siren powered?

The siren uses standard, non-rechargeable, D-type alkaline batteries. It is not solar powered.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

What accessories can I add in?

You can add any accessories from the SR- range; however NOT the HSA6000.

How long will the siren sound for when the alarm is triggered?

The siren will sound when triggered for a pre-selected time of 4 or 10 minutes, chosen by you. The system will automatically be re-armed again after this time period has elapsed.

What is the output of the wall-mounted siren in decibels?

The technical specification is 110 decibels.

What happens if the Internet goes down?

The alarm will not alert you remotely, however all settings will remain and you can control your alarm via the remote keypad. The alarm will remain in the state it was before the Internet went down. I.e. if the alarm was 'Armed' it will remain 'Armed'. 

How will I be alerted if the alarm has been triggered?

You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as notifications via the app.

How many smart accessories can I have on one system?

You can have a total of 20 devices with only six spaces for a combination of smart devices i.e. camera PIR.

How do I reset the keypad code?

If the keypad code is accidentally forgotten it can be reset to factory default (0000) using the following steps:

  1. Unscrew the two keypad case screws and remove the back cover (please disable tamper first). Locate and remove the battery.
  2. Press the number ‘4’ key at the same time as reinserting the battery.
  3. Screw the keypad case together and re-learn the keypad into the system 
Can I add a new user to the system?

Yes, you can add users via the app in account settings.

Can I change the keypad PIN code?

The keypad default PIN code is 1234, you can set up to six sets of four-digit codes via the app by selecting ‘controller’, then ‘Keypad PIN code setting’ and following this process.

Troubleshooting

I have a magnetic contact on my front door. Whenever I enter the property, why does my alarm trigger immediately without sufficient time to get to the control panel?

The detector at the point of entry must be programmed as ‘Entry’. Please check the programming of the detector under the ‘Devices +/-‘ menu, amend from ‘Burglar’ or another mode, if necessary, and retest.

I cannot see all my devices on the app, i.e. PIR Image Cameras

Please go into 'settings' in the app and go into 'system information' then press and hold the 'SMS balance' until you see the option to refresh panel. Click on that and wait for this to synchronize.

I am having difficulty ‘learning’ in my PIR detectors, what can I do?

Wait until the red light ceases to flash, 30 seconds after insertion of the batteries, press the test button. If the problem persists, remove and reinsert the detector batteries and repeat the ‘learning’ process.

I’m not receiving my SMS/my balance is showing 0

Please e-mail nz.sales@assaabloy.com with your e-mail address - Customer support will do an update to rectify this. 

My hub won’t connect to the Internet

Please power down the hub including the back up battery. Then reboot and please also reboot the router. 

My PIR Image Camera will not learn in

Please remove the batteries and wait for one minute. Re-insert the batteries again and put the hub into learn mode. Press and hold the camera PIR learn button for 10 seconds until the cameras flashes.

Continue to hold down for a further five seconds, you should then see the camera appear as a device on your device settings in the app.  

My alarm regularly sounds during the night, but there are no messages shown on the control panel. What is the reason for this?

This problem is usually caused by poor positioning of the external siren and will be exacerbated during bad weather, for example during periods of high winds and storms. Please place suitable waterproof packaging behind the tamper lever, also ensuring the siren cover is firmly screwed into place. If the problem persists it is also recommended to disable the radio interference detection.

I keep getting supervision failure

Please e-mail nz.sales@assaabloy.com with your e-mail address - Customer support will do an update to rectify this. 

On my Smart Hub, the middle LED light is on, and hub is beeping every 30 seconds

This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices.