How to set up your Yale Access Module Lock in the Yale Access App

Lock Setup

Please make sure:

  • your lock's firmware is 2.7 or higher
  • your lock has 4 brand new batteries
  • your lock is installed on your door

App Setup

Go into the Yale Access App and select the following:

Set up a Device → Set Up A Lock  TBC...

Your Lock is now set up


Troubleshooting

Module Communication Error

If the registering of the lock did not complete successfully, an error message should show up with the following message,

"Module Communication Error" and the option to select Fix This Now.

Please select "Fix This Now" and follow the steps accordingly to restart the lock and complete the setup.

I do not see the number 7

Possible Incompatible Lock

If the Connected by August module is properly installed but still not working, we would like to recommend reaching out to our Customer Support for further assistance.

If the firmware of the Yale lock is not 2.7 or higher, look into a replacement of the lock itself.

An error continues to occur

At this point, we would like to recommend reaching out to our Customer Support for further assistance.